Parcelforce contact number

As part of the Royal Mail Group, Parcelforce came in existence in 1990 when the then separate parcel function Royal Mail Parcels rebranded. It has since then invested heavily in IT and infrastructure to place it among one the top leaders when it comes to parcel delivery services. The introduction of online tracking and the construction of sorting hubs for local and international services have enabled Parcelforce UK to enhance its provision of exceptional quality services to its customer base. Parcelforce UK boosts of 50 depots across the UK in which it operates a hub and spoke collection and a delivery system. This has enabled Parcelforce to be one of leading parcel services, enhancing its ability to deliver thousands of items in the UK and abroad. However, even with such an attractive brand and service, there are unfortunate circumstances that may warrant customers to experience problems. Parcelforce clearly understands this and that it is why they have provided a Parcelforce contact number for customers to lodge problems or complaints. Parcelforce UK may require the customer to provide the tracking number of the parcel, the delivery address, telephone number or email address. This is to ensure the problem or complaint is resolved as soon as possible.

If you would prefer to call Parcelforce directly, here are some of the departments you may wish to contact.

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If you would prefer to call Parcelforce directly, here are some of the departments you may wish to contact.

PARCELFORCE DEPARTMENTPHONE NUMBER
Parcelforce Customer Services0344 800 4466
Parcelforce Worldwide0344 800 4466
Parcelforce tracking0344 800 4466
Parcelforce 480344 800 4466
Parcelforce 240344 800 4466
Parcelforce depots0344 800 4466
Parcelforce claims0344 800 4466
Parcelforce delivery0344 800 4466
Parcelforce collection0344 800 4466
Parcelforce international0344 800 4466
Parcelforce express0344 800 4466

According to Parcelforce UK, customers can trust them to deliver parcels either at home or abroad. It furthermore states that it takes great care of the parcels. Parcelforce clearly understands that exceptional quality services are important for customer satisfaction. This is why they promise to offer value for money for those using their services either in the UK or worldwide. They also offer flexible convenient delivery options. This means they can deliver the parcel in over 11,000 local post office branches if the customer may not be at home to pick it up.

With Parcelforce, the customer is always in control. Either they can pick up the item from the customer’s door, or the customer can take it to the nearest post office branch or depot. Parcelforce UK claims it has the ability to reach every home in the UK on every working day throughout the year. Furthermore, they even deliver on Saturdays. The customer has the ability to track the parcel at every stage of the process and recipients are able to pick their parcels from their local post offices or any other designated places. The company also provides interactive text facilities and additional specialist services for business accounts customers.

Getting in touch with the Parcelforce helpline


Parcelforce UK provides a number of ways for the customer to get in touch with them for enquiries, complaints or giving feedback about their services. Parcelforce customer services are available on Monday to Friday between 8.30 am and 7pm, Saturday’s from 8.30am to 5pm and from 9am to 5pm on Sundays. They however do not operate on UK Public and Bank holidays. Parcelforce UK also provides the option for customers to fill up online forms, for which Parcelforce will respond back via email. Customers can also contact them via twitter. Parcelforce customer services also have a Parcelforce phone number that charges call at local rates for local customers. Parcelforce also advices international callers to contact their local parcel carriers instead of getting in contact with UK offices since the chargers may be more. Regular parcel senders who would like to enquire about special rates enjoyed by account customers are also advised to get in touch with the Parcelforce helpline.

Why would you need to call the Parcelforce phone number?


Customers may call the Parcelforce helpline to make complaints or resolve queries. While most of its deliveries arrive safely and in good conditions, numerous situations may warrant a phone call to Parcelforce UK. Parceforce clearly understands that deliveries sometimes go wrong. If this happens, the customer is advised to get in touch with the Parcelforce contact number as soon as possible to make a claim so they can recover the value of the package if it has been lost, delayed or damaged. Parcelforce UK requires the sender to be the one making the claim. The claim also has to be made 30 days of the item being dispatched locally, and if it is by global express, the complaint has to be received within 15 days. Furthermore, the complaint is required within 120 days if the item was sent via global value and HM forces. When making the complaint, the customer is required to provide evidence such as the parcel number, proof of postage or proof of the value of the item being sent. If you need to make such a complaint, you can call the Parcelforce phone number and they will guide you through the process of making a claim.

A late delivery is one the main complaints customers make. Many customers have reported that they have missed their parcel deliveries. However, Parcelforce UK offers an efficient and easy way to arrange for redelivery. It instructs customers who may experience this problem to arrange for the redelivery using their website and Parcelforce UK will not recharge for the redelivery of the parcel in the original address it first attempted to deliver. There is also an option of having the parcel redelivered to a different address such as the place of work, a neighbor’s house, or a friend’s house at an additional small charge.

Other customers may want to call the Parcelforce contact number to report a missing package. Sometimes packages get lost and if this happens, you can get in touch with the Parcelforce helpline to get directions on how to make a claim. There are times also when Parcelforce may not collect a parcel and you can call them to enquire why this is the case. Some of the Parcelforce UK employees may also behave negatively or positively and Parcelforce advices it customers to contact them and give them feedback on the services they received. This goes a long way in ensuring Parcelforce UK has a professional pool of employees aimed at improving customer satisfaction and offering better services.

 

Parcelforce Opening Hours

DayOpening Hours
Monday
8am - 7pm
Tuesday
8am - 7pm
Wednesday
8am - 7pm
Thursday
8am - 7pm
Friday
8am - 7pm
Saturday
8.30am - 5pm
Sunday
9am - 5pm

Parcelforce Head Office contact address

Parcelforce Headquarters UK
25 Caldecotte Lake Drive,
Caldecotte,
Milton Keynes,
MK7 8LE

Parcelforce official website

Parcelforce contact us page

Parcelforce e-mail address

Parcelforce on Twitter

Parcelforce on Pintrest

Parcelforce blog

Parcelforce Wikipedia page

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