As one of the leading companies in Great Britain and Ireland, Scottish & Southern Electric supplies electricity to over 3.7 million homes and businesses. Furthermore, it claims to serve over 8.2 million households in the region with energy. As one of the largest energy producers in the region, SSE’s network is 99% reliable. Nonetheless, exceptional activities beyond their control can cause disruption of electricity. This is why they advice customers to reach them via the SSE contact number to report these occurrences.
Call our SSE contact number today, and get connected through to the main Scottish & Southern Electric customer services line.
Calls cost £0.07 per minute, plus your phone company’s access charge. Check with your provider because access charges vary from company to company, and calls from mobiles may cost considerably more. We provide a call connection service, more details available on Ofcom's website.
If you would prefer to call SSE directly, here are some of the departments you may wish to contact.
|SSE DEPARTMENT||PHONE NUMBER|
|SSE Customer Services||0800 980 8476|
|SSE Hydro||0141 248 3000|
|Join SSE||0345 026 2658|
|SSE Arena||028 9076 6000|
|SSE Energy Meter||0345 026 7039|
|SSE retentions||0800 980 8476|
|SSE freephone number||0800 980 8476|
|SSE emergency numbers||Click here|
|SSE account number||0345 026 2658|
|SSE business||0800 389 4466|
|SSE sheild||0345 076 7646|
|SSE Broadband||0345 071 9498|
|SSE Boiler Breakdown||0345 076 7646|
|SSE MPAN||Click here|
|SSE Warm Home Discount||0800 622 838|
The energy sector has seen a lot of investment especially with energy producing companies trying to come up with sources of energy that are environmentally friendly, reliable, efficient and affordable. Scottish & Southern Electric clearly understands this and they aim at ensuring their customer base is satisfied. SSE in its website claims to understand that energy in the 21st century is one of the main pillars of the economy. This is why Scottish & Southern Electric claims to deal with complaints they get from their customers at the earliest and convenient time to ensure satisfaction and avoid frustration. The SSE customer services are actually one of the best when it comes with dealing with complaints, suggestion and enquiries. They even encourage their customers not to shy away from calling the SSE phone number to seek for advice or air their grievances as soon possible for faster and better services.
Expect to be treated fairly by SSE customer services
Choosing an energy supplier can be a daunting task. You have to consider many factors. SSE clearly understands this, and claims that those who choose them as their energy supplier will not regret it. This is why Scottish & Southern Electric keeps on improving their products and services. In this 21st century, companies have come to realize the importance of keeping their customers satisfied by providing them with excellent services and treating them fairly. SSE has even drafted its 2016 Treating Customers Fairly Statement. It aims at outlining actions it aims on implementing in an effort to meet the Standards of Conduct set by Ofgem, the national energy regulator. Customers who are not familiar with this regulation can call the SSE phone number and request for them to send or post a copy of the statement. While making calls, customers need to be aware that they may sometimes be recorded or monitored. This is an effort to ensure quality assurance or for compliance purposes.
According to SSE, each customer is entitled to enjoy affordable energy. However, this is not always the case and numerous cases have been reported where SSE has sent astronomical bills to its customers that do not seem to reflect their energy consumption. Therefore, they urge their customers to get in touch with them as soon as possible for the situation can be rectified at the earliest possible. One of the main reasons why this seems to happen can mostly be attributed to a faulty meter. SSE actually advises its customers to call them as them as soon as possible since faulty meters are hazardous and they are likely to cause electrical fires or even destroy home appliances.
Another main reason why customers may query SSE for a wrong bill is getting an estimated meter reading. If this is the case, get in touch with SSE customer services with the actual meter readings to confirm if the bill is correct. Customers are usually advised to countercheck their meter readings with the readings they get on the bill to ensure they pay the correct amount. Other factors that may cause your bill to escalate are, if it is charged for a longer or shorter period, a VAT rate change or when you change to a new contract. Nonetheless, if you feel your bill differs significantly with what you have been paying, always contact them to be sure.
Another major complaint amongst many of its customers is receiving bills with incorrect names. It is also highly advisable to contact SSE customer services to get the issue resolved to avoid paying lateness penalties. You may also need to contact SSE regarding a new contract. While renewing your contract may seem straightforward, they may sometimes introduce new rates and if you are not happy with the rates, you are required to give them a 30-day notice if you wish to terminate your contract. Nonetheless, you may revert to variable business rates if you wish for Scottish & Southern Electric to still be your supplier but have not renewed your contract.
Power cuts are also a major source of complaint among many SSE customers. It is advisable to contact them if you experience loss of supply. Furthermore, you should contact them as soon as possible if you suspect or smell a gas leak. If you need an engineer to come and visit your premises to inspect the meter or gas leaks, you can call the SSE contact number to arrange the appropriate date and time for the visit.
Contacting SSE customer services
SSE usually opens up its communication line from Monday 8 am to Friday 8 pm and on Saturdays from 8am to 2 pm. According to their website, customers who have any questions can contact them during this period. Scottish & Southern Electric claims to do their best to deal with customer’s issues as soon and satisfactory as they can to avoid the customer taking up the issue with third parties such as the Ombudsman. Nonetheless, SSE understands that sometimes the solutions they offer will not be satisfactory. This is why they advice their customers that if they feel their complaints have not been dealt with satisfactorily, for them to contact the Ombudsman office 6 weeks after making the complaint. This is actually lower than the stipulated 8 weeks. According to Scottish & Southern Electric, this is actually in an effort to ensure the customer comes to a satisfactory solution as soon as possible to avoid frustrations. Nonetheless, do not hesitate to call the SSE contact number if you have any questions on energy.
SSE Opening Hours
SSE Head Office contact address
Scottish and Southern Electric
200 Dunkeld Road